Privacy Policy

Nelo Wellness (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, sign up for classes, or otherwise interact with us.

We may collect the following types of information:

• Personal details: name, email, phone number, date of birth, and emergency contact information.
• Health information: any details you provide through forms such as our Physical Activity Readiness Questionnaire (PAR-Q).
• Payment details: information required to process payments for classes, memberships, or gift cards (securely handled by our payment provider).
• Technical information: data such as IP address, browser type, and cookies to improve your browsing experience.

We use your information to:

• Register you for classes, memberships, or events.
• Communicate with you about schedules, updates, and promotions (if you’ve opted in).
• Support your health and safety by tailoring classes to your needs.
• Process payments securely.
• Improve our services and website performance.

We do not sell your personal information. We may share limited data with trusted service providers (such as booking platforms, payment processors, or email systems) strictly for operational purposes. These providers are required to safeguard your information.

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, or loss. Health and payment details are handled securely and in compliance with relevant data protection laws.

Our website may use cookies to improve your browsing experience, analyse traffic, and personalise content. You can adjust your cookie preferences in your browser settings.

You have the right to:

• Request access to the information we hold about you.
• Ask us to correct or update your personal details.
• Withdraw consent for marketing communications at any time.
• Request deletion of your personal data (subject to legal and contractual obligations).

Our services are not directed toward children under 16. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Nelo Wellness
Email: hello@nelowellness.co.uk
Address: 14 Cube House, 5 Spa Rd, London, SE16 3GD